‘We Just Couldn’t Keep Up With the Volume’

Airlines and Airplanes, Christmas, Aviation Accidents, Safety and Disasters, Computers and the Internet, Delays (Transportation), Customer Relations, Stocks and Bonds
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.

By BY NIRAJ CHOKSHI from NYT Business https://ift.tt/9gziCw5